This week I expect to breeze thru the presentation on Chapter 2. I will also introduce the Simulation decision spreadsheet and show you how to enter decisions (sort of). You will be able to figure it out. I am contemplating a quiz on the manual Friday.
On Wednesday and Friday we’ll discuss Customer Accommodation– Chapter 3– especially Wednesday. The current schedule calls for the case presentations Friday, so I am looking for two groups to present– one for Cheesy, and one for Handy Andy. I will ask on Monday for the groups who will present.