Supply Chain and Logistics
A thoughtful look at Logistics and Supply Chain Operations.
Skip to content
  • Home
  • About this Blog
  • Donate
  • Making Comments
← Official extensions for Google products – Google Chrome Help
Monkeynomics →

Psyching out callers

Posted on March 1, 2011 by just2bruce | Leave a comment

A very interesting piece, and a reference to an important article on this new phenomenon.

Affinity-based routing and call center performance « The Operations Room

 

Share this:

  • Click to share on X (Opens in new window) X
  • Click to email a link to a friend (Opens in new window) Email
  • Click to share on Facebook (Opens in new window) Facebook
  • Click to share on LinkedIn (Opens in new window) LinkedIn
  • More
  • Click to print (Opens in new window) Print
  • Click to share on Pocket (Opens in new window) Pocket
  • Click to share on Flipboard (Opens in new window) Flipboard
Like Loading...

Related

This entry was posted in Production Operations, Quantitative Methods and tagged affinity based call routing, analytics. Bookmark the permalink.
← Official extensions for Google products – Google Chrome Help
Monkeynomics →

Leave a comment Cancel reply

  • Interests

  • RSS Supply Chain Digest

    • Drone Era May Finally be Coming, as Walmart to Turn on 150 More Stores
    • Key Trends in Robotics for 2026
    • US Manufacturing Sector Contracted for 36th Out of Last 38 Months in December
    • Supply Chain and Logistics Stock Report for Week Ending Jan. 9, 2026
    • Top Supply Chain Stories by Month in 2025
    • Supply Chain by the Numbers for Jan. 8, 2026
    • Rash of Cargo Thefts Continues, with 400,000 dollar Lobster Heist
    • Gartner Finds Supply Chain Leadership Turnover Hindering Performance
    • Zebra Looking at Options for Its Robotics Group
    • Supply Chain and Logistics Stock Report for Week Ending Jan. 2, 2026
  • RSS Port Technology International

    • APMT Apapa rolls out 4G LTE network
    • APMT Pipavav unveils expansion project
    • COSCO positive despite plummeting revenue
    • Hutchison Ports and Egyptian Navy to build new container terminal
    • Kalmar to supply Cambodian terminal with RTGs
    • Europe leads the way as shipping steps up green tech research
    • ABB and Kongsberg to work towards common data vessel infrastructure
    • PSA Marine launches carbon cutting digital solution
    • Port of Riga upgrades container handling fleet
    • Mason Mega Rail project reaches new milestone
  • RSS Marine Link

    • Akastor’s DDW Offshore Sells AHTS Vessel for $23M
    • EU Backs Øresund CCUS Cross-Border Scheme
    • Genco Rejects Diana Shipping Offer
    • Coach Solutions, ClassNK to Streamline Verification of Vessel Emissions Data
    • China's Coal Imports Slump
    • NYK Names Dual-Fuel LPG Carrier Newbuild
    • Tailwind Shipping Lines Uses CargoWise to Simplify Booking
    • Gulf Island Shareholders Vote to Approve Acquisition by IES Holdings
    • US Files for Warrants to Seize Dozens More Tankers
    • Singapore Boasts Record 2025
  • Archives

  • Manage

    • Create account
    • Log in
    • Entries feed
    • Comments feed
    • WordPress.com
  • Blog Stats

    • 74,328 hits
Blog at WordPress.com.
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy
  • Comment
  • Reblog
  • Subscribe Subscribed
    • Supply Chain and Logistics
    • Join 413 other subscribers
    • Already have a WordPress.com account? Log in now.
    • Supply Chain and Logistics
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • View post in Reader
    • Manage subscriptions
    • Collapse this bar
%d