Author Archives: just2bruce

Here’s how to move from last to first. Note that Delta Airlines patrons can now track their bags with an app. So presumably they will worry more when they know their bag is not on board?  Is knowledge of a problem more or less likely to cause stress and dissatisfaction?

Improving airline performance « The Operations Room

Some interesting remarks about cultural aspects of dealing with complexity.

Queue management and lean flow synchronization at Bangalore’s Sri Radha Krishna Temple « The Operations Room

How to get on the plane faster. Are you worried about them tracking you?

Using RFID to eliminate airport queues « The Operations Room