Author Archives: just2bruce

How do people behave in waiting lines?

Posted on August 17, 2011 | Leave a comment

Here are some interesting facts about people in waiting lines. In particular, the ER.  Waiting treatment there is legendarily bad, as I can attest from personal experience recently.  How to improve it requires not just analytics, but also some behavioral analysis.

Keeping People from leaving the ER.

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Posted in Production Operations, Service Management

A new service provider’s methods

Posted on August 11, 2011 | Leave a comment

See if you’d like this: you work for a week, and then your classmates vote you in or out. This firm is trying these methods. It’s a team culture for sure.

Pret A Manger: A different way of managing fast food workers « The Operations Room

 

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Posted in Production Operations

Should you camp out at Starbuck’s?

Posted on August 10, 2011 | Leave a comment

An interesting view about laptop loungers. Why shoud wifi be free?  Or are we willing to pay for it in more expensive coffee?

Sounds a bit like buying cable tv. I have to pay a lot so someone else can have a dozen music channels and home shopping.

Pulling the plug at Starbucks « The Operations Room

 

 

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Posted in Production Operations