Category Archives: Production Operations

Why are Filipinos better workers in call centers?

NBA, “Friends” and Hamburgers: Why Call Centers are Moving to the Philippines « The Operations Room

One of the oldest HBS case studies.  Could you improve the process? I don’t think we will bre 3D-printing a box of cranberries for Christmas.

Cranberries! « The Operations Room

It’s not really bespoke (custom made) clothing–  but it verges on it. Lots of connections with basic operations management.  And trends we’ve talked about. The clothes are made in expensive labor areas, and there is a lot of process streamlining and redesign to reach the point where it can be done. And the backbone is still classical mass production.

Mass customization at Burberry « The Operations Room