Monthly Archives: December 2011

Waiting lines at Temples?

Posted on December 29, 2011 by | Leave a comment

Some interesting remarks about cultural aspects of dealing with complexity.

Queue management and lean flow synchronization at Bangalore’s Sri Radha Krishna Temple « The Operations Room

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Posted in Production Operations

RFID in the airport?

Posted on December 29, 2011 by | Leave a comment

How to get on the plane faster. Are you worried about them tracking you?

Using RFID to eliminate airport queues « The Operations Room

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Posted in Production Operations

Are seats the competitive advantage?

Posted on December 26, 2011 by | Leave a comment

At companies I was with we were not allowed to fly business class.  Is this really a sustainable competitive advantage? And just how big and important is this market segment? And are the airlines, who have been bankrupt so often, ready to be stupid yet again? Note that the most profitable airline (Southwest) does not have special seating.

The supply chain impact of business class seats « The Operations Room

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Posted in Service Management, Supply Chains