Servqual Videos

Talk of Asian Marketing Show 69 Localizing Service: A Presentation in Shanghai – YouTube

SVM125 – SERVQUAL – SWEET CATCH – YouTube

SVM125 Service Quality – YouTube  a lot of nice ones from this class in the Philippines

Parasuraman on LibQUAL+® – YouTube  very long – Parasuraman here “Parsu”

A. Parasuraman: Technology’s Role in Service Delivery (1 of 4) – YouTube

Interview with Professor A. Parasu Parasuraman – YouTube

Guerrilla MBA, SERVQUAL – YouTube

SERVQUAL Model – YouTube

Talk of Asian Marketing Show 30 Special Guest A. Parasuraman Service Marketing Researcher – YouTube