Talk of Asian Marketing Show 69 Localizing Service: A Presentation in Shanghai – YouTube
SVM125 – SERVQUAL – SWEET CATCH – YouTube
SVM125 Service Quality – YouTube a lot of nice ones from this class in the Philippines
Parasuraman on LibQUAL+® – YouTube very long – Parasuraman here “Parsu”
A. Parasuraman: Technology’s Role in Service Delivery (1 of 4) – YouTube
Interview with Professor A. Parasu Parasuraman – YouTube
Guerrilla MBA, SERVQUAL – YouTube
Talk of Asian Marketing Show 30 Special Guest A. Parasuraman Service Marketing Researcher – YouTube
