Category Archives: Production Operations

Analytical Pirates

Posted on March 17, 2011 by | Leave a comment

The pirates are practicing operations management techniques! a queueing theory study of the piracy business.

Affinity-based routing and call center performance « The Operations Room

 

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Posted in Production Operations, Quantitative Methods, Supply Chains

Psyching out callers

Posted on March 1, 2011 by | Leave a comment

A very interesting piece, and a reference to an important article on this new phenomenon.

Affinity-based routing and call center performance « The Operations Room

 

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Posted in Production Operations, Quantitative Methods

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auto industry headaches

Posted on February 24, 2011 by | Leave a comment

Allocation of new cars to dealers is a serious problem. Does it all boil down to slow production?

http://operationsroom.wordpress.com/2011/02/24/pulling-cars-and-allocations/#more-2126

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Posted in Production Operations, Supply Chains