Category Archives: Service Management

Operations and Service intersect

You can do both well. The home Depot example is revealing.

 

Tweaking retail operations to deal with changing customer behavior « The Operations Room

Operations management in Health Care

Just what we talk about. Failure prevention in the health care business.

Preventing problems in health care « The Operations Room

Bike Sharing Logistics

Bike sharing is green, right? But do we have to relocate empty bikes? with guys in TRUCKS? Read the answer. How would you adapt to this?

The logistics of bike sharing « The Operations Room