Servqual Videos

Posted on March 18, 2012 by | Leave a comment

Talk of Asian Marketing Show 69 Localizing Service: A Presentation in Shanghai – YouTube

SVM125 – SERVQUAL – SWEET CATCH – YouTube

SVM125 Service Quality – YouTube  a lot of nice ones from this class in the Philippines

Parasuraman on LibQUAL+® – YouTube  very long – Parasuraman here “Parsu”

A. Parasuraman: Technology’s Role in Service Delivery (1 of 4) – YouTube

Interview with Professor A. Parasu Parasuraman – YouTube

Guerrilla MBA, SERVQUAL – YouTube

SERVQUAL Model – YouTube

Talk of Asian Marketing Show 30 Special Guest A. Parasuraman Service Marketing Researcher – YouTube

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Posted in Service Management

Servqual Videos

Posted on March 18, 2012 by | Leave a comment

Talk of Asian Marketing Show 69 Localizing Service: A Presentation in Shanghai – YouTube

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Posted in Service Management

Ethics in Operations

Posted on March 18, 2012 by | Leave a comment

What is the ethical and sustainability position on this deal? And it is likely to continue.  Is this humanitarian support for the people of Iran, at $30 above the world price, or is it what we are persecuting the Chinese and Europeans for when they buy oil from Iran?  Do we or don’t we trade with Iran? 

Iran buys U.S. wheat again, trade set to grow | Shipping Tribune

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