Supply Chain and Logistics

Seems like heavy manufacturing is starting to learn lessons from the service industries like restaurants. When we see how what we eat is prepared, we are likely to think more of the restaurant. 

Factory of the Future: VW’s innovative “Transparent Factory” in Dresden, Germany « The Operations Room

Why are Filipinos better workers in call centers?

NBA, “Friends” and Hamburgers: Why Call Centers are Moving to the Philippines « The Operations Room

One of the oldest HBS case studies.  Could you improve the process? I don’t think we will bre 3D-printing a box of cranberries for Christmas.

Cranberries! « The Operations Room