Analytical Pirates

Posted on March 17, 2011 by | Leave a comment

The pirates are practicing operations management techniques! a queueing theory study of the piracy business.

Affinity-based routing and call center performance « The Operations Room

 

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Posted in Production Operations, Quantitative Methods, Supply Chains

Monkeynomics

Posted on March 3, 2011 by | Leave a comment

Do monkeys make the same financial mistakes as humans?
A researcher does the Kahnemann-Tversky experiments with capuchin monkeys, and finds they make the same mistakes we do.

http://www.ted.com/talks/view/id/927

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Posted in Managerial Econ, Microeconomics

Psyching out callers

Posted on March 1, 2011 by | Leave a comment

A very interesting piece, and a reference to an important article on this new phenomenon.

Affinity-based routing and call center performance « The Operations Room

 

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Posted in Production Operations, Quantitative Methods

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