Making Call Centers more friendly

Posted on December 8, 2010 by | 1 comment

Learning customer personalities to better manage call centers « The Operations Room

 

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Posted in Production Operations, Strategy

Honda in Trouble?

Posted on December 7, 2010 by | Leave a comment

Why is Honda’s market share slipping? « The Operations Room

 

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Posted in Strategy, Supply Chains

Closed Loop Supply chain

Posted on December 6, 2010 by | Leave a comment

Interesting piece. plastic bottles to plastic bottles!

A closed-loop supply chain for pet beds « The Operations Room

 

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Posted in Logistics, Production Operations, Supply Chains