Category Archives: Quantitative Methods

Analytical Pirates

Posted on March 17, 2011 by | Leave a comment

The pirates are practicing operations management techniques! a queueing theory study of the piracy business.

Affinity-based routing and call center performance « The Operations Room

 

Leave a comment

Posted in Production Operations, Quantitative Methods, Supply Chains

Psyching out callers

Posted on March 1, 2011 by | Leave a comment

A very interesting piece, and a reference to an important article on this new phenomenon.

Affinity-based routing and call center performance « The Operations Room

 

Leave a comment

Posted in Production Operations, Quantitative Methods

Tagged ,

Economics of Waitpersons

Posted on February 2, 2011 by | Leave a comment

Operational considerations managing waiters. i’ve been eating out a lot and it gives you a chance to contemplate these issues.

Better ways to manage waiters « The Operations Room

 

Leave a comment

Posted in Production Operations, Quantitative Methods, Strategy, Supply Chains