Category Archives: Service Management

Don’t Count on Technology for Jobs

Posted on June 7, 2015 by | Leave a comment

Uday Karmarkar  is a respected researcher. Nothing here is a big surprise, but the view is clearly stated,

The U.S. Can’t Count on Technology to Revive the Job Market – http://pulse.me/s/45FZDW

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Posted in Labor Economics, Macroeconomics, Org Behavior, Service Management, Supply Chains

MIT Technology Review: Wrist Sensor Tells You How Stressed Out You Are

Posted on December 24, 2012 by | Leave a comment

MIT Technology Review: Wrist Sensor Tells You How Stressed Out You Are. http://goo.gl/mag/wHuS4WZ

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Posted in Production Operations, Service Management

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Servqual Videos

Posted on March 18, 2012 by | Leave a comment

Talk of Asian Marketing Show 69 Localizing Service: A Presentation in Shanghai – YouTube

SVM125 – SERVQUAL – SWEET CATCH – YouTube

SVM125 Service Quality – YouTube  a lot of nice ones from this class in the Philippines

Parasuraman on LibQUAL+® – YouTube  very long – Parasuraman here “Parsu”

A. Parasuraman: Technology’s Role in Service Delivery (1 of 4) – YouTube

Interview with Professor A. Parasu Parasuraman – YouTube

Guerrilla MBA, SERVQUAL – YouTube

SERVQUAL Model – YouTube

Talk of Asian Marketing Show 30 Special Guest A. Parasuraman Service Marketing Researcher – YouTube

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Posted in Service Management