Reducing the number of shopping bags

How many items should we allow a customer to put in a bag? An interesting perspective and not the whole answer by any means.

Bagging process design « The Operations Room

 

Your inner self and interpreting her

Interpreting your inner self– a technique.

Synergistic Trading.

Analytical Pirates

The pirates are practicing operations management techniques! a queueing theory study of the piracy business.

Affinity-based routing and call center performance « The Operations Room