Monkeynomics

Do monkeys make the same financial mistakes as humans?
A researcher does the Kahnemann-Tversky experiments with capuchin monkeys, and finds they make the same mistakes we do.

http://www.ted.com/talks/view/id/927

Psyching out callers

A very interesting piece, and a reference to an important article on this new phenomenon.

Affinity-based routing and call center performance « The Operations Room

 

Official extensions for Google products – Google Chrome Help

Official extensions for Google products – Google Chrome Help.