I saw this thanks to 
. It makes the point that use of a good ELD in trucks forces everyone– the firm, the trucker, support staff, and customers to focus on hitting the marks for serving the truck supply chain. This should make customer service improve all around, but also will save considerable money in administrative costs if properly integrated with other systems to make visualization easy. The article below identifies some of the extended cost savings and service improvements that can be made.
via 
Logistics Management- The Loadstar
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Supply Chain and Logistics 