The last mile is problematic for customer delivery. Amazon’s enthusiasm for ever faster delivery is causing some pain for the company. Maybe it’s the driver shortage?
The Amazon lockers, or collection points, are one way of reducing pain. The customer needs to do the last mile, and there is only one stop for the delivery van. Offering an inducement to use one is one way to get customers to try them. It might work for customers who are out and about every day, and probably drive by one. For stay-at-homes, especially during the pndemic, maybe not.