Here we see a day in the life of a package delivery driver for Veho, which seems to be an enlightened last-mile delivery company that is actively trying to make work friendlier to the driver. The system they have developed tries to take into account driver needs as well as those of the customer and the shipper.
One of the major factors involved in keeping a workforce today is giving workers input and making the workplace friendly for them.
Veho seems to be using that principle to drive their business. Let’s hope it is successful for them.
One downside of this approach is the need for a depot where the packages are brought before the routing is done. That’s a capital expense that not all services will want to implement. It also slows up expansion into new markets, since the warehouse sites must be found and built out. However, the depot is key to the optimization for all the involved parties, including the driver.
The last mile is problematic for customer delivery. Amazon’s enthusiasm for ever faster delivery is causing some pain for the company. Maybe it’s the driver shortage?
The Amazon lockers, or collection points, are one way of reducing pain. The customer needs to do the last mile, and there is only one stop for the delivery van. Offering an inducement to use one is one way to get customers to try them. It might work for customers who are out and about every day, and probably drive by one. For stay-at-homes, especially during the pndemic, maybe not.