Category Archives: Advanced Computing

Gartner’s strategic tech trends for 2021 turn pragmatic

Gartner thinks companies are finally starting to take security and protection of data seriously, and will focus more on the very practical improvements to operations they can make using IT. Big data, AI and other tech will play a role, but in service to other goals.

This is a good trend. For years we’ve known that cybersecurity requirements were preventing the full realization of computing’s ability to change how we work. Finally people are putting more effort into real solutions. If it works, it will be a giant step ahead.

Focusing on making sure customers and workers can mprove their productivity will also yield big benefits. If we use AI and data-driven decisions for that, and adopt the agile, experimental approach, great strides can be made.

AUTHOR Naomi Eide @NaomiEide PUBLISHED Oct. 19, 2020

Gartner’s strategic tech trends for 2021 turn pragmatic | CIO Dive

US exporters revolt over cost of changing earliest return dates

This story isn’t pretty. It details how shipping lines are not providing accurate information on earliest return dates, and in fact are often changing them at the last minute. Those changes often result in penalties charged to shippers.

It’s another example of how ocean carriers refuse to look out for their real customer’s well-being. This sort of business model would be doomed to failure in most industries. But the ocean carriers seem to get away with it.

No wonder they are in such disrepute.

I’m not saying such customer service is easy to provide. There are lots of barriers.

I’ll tell you a story about my days as an IT guy. It was the disk drive business, not ocean shipping, but the idea is similar. Our top management asked us to provide a system so customers could call in and find out the status of their orders– where they were in the build process, and when we expected they would ship. This was long ago when there was no text messaging or even an internet. We used modems and dumb terminals, not PCs.

We devised a text-to-voice phone system which would read our manufacturing data (specifically the MRP workorder system) to locate the customer’s order and read her the status over the phone. the system worked great– you could call in from any phone and the system would find your order and read its status to you. We expected the system would be wildly popular, and customers would love it.

It started with a splash. Customers and salespeople dialed and got the message. It was very busy. But in a couple of weeks no one called.

When we investigated why, we found that the system worked great. The problem was that manufacturing decided the only statuses were order received and order shipped, nothing in between, and no time prediction. so the system worked great, but people had decided not to provide good information.

Manufacturing didn’t want to reveal the estimated dates; they wanted the freedom to change schedules at will without notifying customers.

I think that’s the real problem here– ocean shippers don’t want to limit themselves by revealing ERDs to customers. They think it would constrain their operations too much. No commitment. And to boot, they are able to collect fees from customers who didn’t realize there was no commitment. The game is patently unfair– there’s no economic incentive to get the carriers to reveal valid info.

Without a fair game with incentives for cooperation, there won’t be any. Prepare for some attempts to gain that fairness. Perhaps a search for regulation of the information rules and standards by government.

By Alex Lennane 19/10/2020

US exporters in revolt over the cost of changing earliest return dates – The Loadstar
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Blockchain not yet for supply chains

Gartner says 80% of blockchain supply chain developments won’t get out of design and development for several years.  So many of them are just recycling financial blockchain ideas into supply chain space without understanding the issues.  A case of a solution chasing a problem, the bugaboo of ITY initiatives forever.

I’d like to get my hands on this report from Gartner.  It should be interesting.

The Gartner source below says 90%!!! I like that number better as an estimate.

Here’s a quote from the latter press release from Gartner:

“The budding nature of blockchain makes it almost impossible for organizations to identify and target specific high-value use cases. Instead, companies are forced to run multiple development pilots using trial and error to find ones that might provide value.  …

Furthermore, current creations offered by solution providers are complicated hybrids of conventional blockchain technologies.”

Exactly.

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 via Blockchain may be the way ahead for supply chains – but not yet – The Loadstar

Another source: https://www.gartner.com/en/newsroom/press-releases/2019-05-07-gartner-predicts-90–of-blockchain-based-supply-chain